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How We Protect Your Account and Information

When you open an account with us, your personal data and payment details are at the centre of everything we do.

Encrypted account accessDANA, OVO, GoPay and QRIS securityTransparent data retention
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rejeki808 How We Protect Your Account and Information
REACH OUR TEAM

Contact Us About Your Privacy

Email Support Send data requests, privacy questions and access inquiries to our privacy team. We respond to all email queries within one business day. Use this channel for formal requests regarding your personal information.
Live Chat (9am–11pm Jakarta time) Our live chat team can answer immediate questions about how your data is used, explain our retention practices, and help you request changes to your account information. Chat is available seven days a week.
Account Settings Log into rejeki808, navigate to Account > Privacy & Security, and review your stored personal data, payment methods and privacy preferences. You can update contact information and manage cookie settings directly from this page.
HOW WE SAFEGUARD

Data Protection and Account Security Practices

Encryption and Storage

All account data, deposit records and withdrawal requests are stored on encrypted servers. Payment information for DANA, OVO, GoPay and QRIS transactions is tokenised so your actual account numbers are never visible in our system logs.

Data Retention

We keep your account information for as long as your account is active, plus two years after closure for regulatory and fraud-prevention purposes. Game session logs are retained for one year. You can request deletion of non-essential data at any time.

Cookie and Tracking

When you visit rejeki808, we use first-party cookies to maintain your session, remember your preferences and measure page performance. Third-party analytics cookies help us understand traffic patterns. You can disable non-essential cookies in your browser settings without losing core functionality.

Withdrawal Verification

Before processing withdrawals to your DANA, OVO, GoPay or QRIS account, we verify your identity and check for unusual activity. This verification typically takes one to three hours. If we detect a mismatch, we contact you by email or phone before releasing funds.

Account Access Rights

You have the right to request a copy of all personal data we hold about you, the purpose of processing, and who it is shared with. Submit access requests via email or live chat. We deliver your data report within seven days in a portable, human-readable format.

Change and Deletion Requests

You can update your email, phone number and name directly in Account Settings. To request deletion of non-regulatory data or to object to specific processing, contact our privacy team. We process deletion requests within 14 days where local law permits.

Privacy and Data Questions

Active account data is kept for the life of your account plus two years after closure for compliance and fraud prevention. Game logs are retained for one year. Payment records for DANA, OVO, GoPay and QRIS transactions are kept for seven years where required by local law. You can request deletion of non-regulatory data at any time via live chat or email.

Yes. Log into your account, go to Account > Privacy & Security, and select Download My Data. You will receive a complete export of your personal information, deposit history, game activity and withdrawal records within 24 hours in a portable format. You can also request this via email to our support team.

Your DANA, OVO, GoPay or QRIS details are tokenised when you first add them to rejeki808. When you initiate a withdrawal, we use the token to process the transaction without storing or transmitting your actual account number. Verification takes one to three hours. Once complete, funds move directly to your chosen payment method.

We do not sell your personal information. We share only what is necessary with payment processors to complete DANA, OVO, GoPay and QRIS transactions, and with legal authorities where required by law. All third parties must agree to keep your data confidential and secure.

Open rejeki808 in your browser, go to Account > Privacy & Security > Cookie Preferences, and toggle off non-essential analytics cookies. Your session and core functionality cookies will remain on so you stay logged in and the lobby loads correctly. You can also disable cookies in your browser settings directly.

Contact our live chat team immediately (9am–11pm Jakarta time, seven days a week) or email our security team. Change your password from Account > Settings > Password. We will review your account activity, flag unusual withdrawals and help you secure it. We also offer account locks while we investigate.

Our privacy practices reflect requirements under Indonesian data protection law and payment regulations. We encrypt sensitive data, limit retention periods and give you rights to access and delete your information. Where local law permits, we use analytics and cookies to improve your experience. Access or eligibility depends on local law in your region.

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